Introduction
Our Return Policy outlines the terms and conditions under which you may return products purchased from our store. We strive to ensure that you are fully satisfied with your purchase.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- The product must be unused and in its original condition.
- It must be returned within 14 days of delivery.
- Proof of purchase or receipt must be provided.
Non-Returnable Items
Certain items cannot be returned due to hygiene or safety reasons. These include:
- Personal care products
- Gift cards
- Customized or personalized items
Return Process
To initiate a return, please follow these steps:
- Contact our support team at info@switchtvinternetnow.com.
- Provide your order number and details of the product you wish to return.
- Once approved, ship the product back to our address.
Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges
If you received a defective or damaged product, we will gladly exchange it for the same item. Please contact us immediately for assistance.
Contact Us
For any questions regarding this Return Policy, please reach out to us at info@switchtvinternetnow.com